Privacy Policy

This Privacy Policy explains how www.childinjuryclaims.co.uk (“the Website”) collects, uses, and protects your personal information.

The Website is operated by DM Claims (“we”, “us”, or “our”), a company authorised and regulated by the Financial Conduct Authority (FCA) under reference number 1005543.

We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following types of information.

Information You Provide to Us

When you submit an enquiry or contact us through the Website, we may collect personal information including:

• Your name
• Email address
• Telephone number
• Postal address (if provided)
• Information relating to a potential claim
• Any additional information you choose to provide through forms, emails, or other communications

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited on the Website
• Time spent on pages
• Referring websites or search engines

This information helps us understand how visitors use the Website and allows us to improve our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyse Website traffic, and enhance the user experience.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

How We Use Your Information

We use the personal information we collect for the following purposes.

Providing Our Services

• To assess potential compensation claims
• To respond to enquiries submitted through our Website
• To communicate with you regarding your claim or enquiry
• To connect you with appropriate legal professionals where necessary

Website Improvement and Analytics

• To analyse how visitors use our Website
• To improve Website functionality, performance, and user experience
• To monitor trends and visitor behaviour

Legal and Regulatory Compliance

As a firm authorised and regulated by the Financial Conduct Authority (FCA), we may process your information to:

• Comply with legal obligations
• Maintain regulatory compliance
• Prevent fraud or misuse of our services

Marketing Communications

Where you have given your consent, we may contact you with information about our services.

You can withdraw your consent or opt out of marketing communications at any time by contacting us.

Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties in the following circumstances.

Service Providers

We may share information with service providers who assist with operating our Website and services, including:

• Website hosting providers
• IT support providers
• Analytics services

These providers are required to handle your data securely and only for the purposes specified.

Legal Professionals and Partner Firms

Where appropriate, we may share your information with trusted solicitors or legal partners who may assist in assessing or pursuing your claim.

This allows them to contact you directly regarding potential legal representation.

Legal or Regulatory Authorities

We may disclose your information where required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our legal rights

Data Security

We take appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

These measures include:

• Secure website encryption (SSL)
• Restricted access to personal information
• Internal data protection procedures
• Regular security monitoring

While we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Data Protection Rights

Under UK data protection laws, you have several rights regarding your personal data.

These include the right to:

Access Request a copy of the personal data we hold about you.

Correction Request that inaccurate or incomplete data be corrected.

Erasure Request the deletion of your personal data where appropriate.

Restriction Request that we limit how your personal data is processed.

Data Portability Request a copy of your data in a structured format so it can be transferred elsewhere.

Object Object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be published on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DM Claims Website: https://childinjuryclaims.co.uk Email: info@childinjuryclaims.co.uk